rooms to go damaged furniture

Rooms To Go Cons: Customer service from store, Takes no responsibility for items they sell. Choose from a huge selection of contemporary and modern furniture. Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. Transit Damage was the only furniture I bought from. Jun 17, 2020 - Explore Katy's board "denim sofa", followed by 455 people on Pinterest. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Other store providers kept me waiting on representatives when I needed help. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. While the number of complaints may be a small representation, it is still too many. Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders. I called again on Friday and spoke to someone at the local store where I purchased the dresser. Dec 12, 2012. Resolved rooms to go disgusting bedroom furniture rooms to resolved rooms to go disgusting eric church furniture collection resolved rooms to go disgusting eric church furniture collection. Rooms To Go Pros: Our sales person. Rooms To Go Mattress Reviews 2020 Beds Or Avoid. Full refund. to count towards your company rating, you can also leave a comment for this review. RTG Furniture Corp. d/b/a Rooms to Go, and allege the following: INTRODUCTION 1. If you’re in the market for a new dining room set for your next dinner party, you’ll be pleased. Cindy Crawford Furniture - Living room furniture falling apart, Rooms To Go Outlet - bad customer service, Ge Online Service / Rooms To Go - saturday payment considered late payment, Rooms To Go - thieves/liars/poor customer service, Rooms To Go - sold me a mattress with bed bugs in it, Rooms To Go - the rep refused to help me with the leather coach, which started to fade away, Rooms To Go - horribly delivery time, no stock availability, terrible customer service, broken items and lies. Furnished the entire house! 0. on Aug 18, 2012 — 0 views. 1. Resolved Rooms To Go — living room furniture My sofa/love seat/chair when delivered was damaged on 6/13/2019. Should you ever have any questions or concerns, you may reach us at [email protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I waited for them until 6:00 but no one ever showed up. Apply Now Learn More. Now, rooms to go redelivered both a new couch and loveseat, and everthing went fine for about a month or so, Then, I noticed the leather rubbed off of the couch arm and the loveseat arm areea. With nearly 150 furniture stores / showrooms, we have the buying power to offer quality home furniture at affordable prices. Love seat was NOT delivered. Location: 4800 S Cleveland Ave, Fort Myers, FL 33907. Review #2021168 is a subjective opinion of Everything which was delivered was already damaged. I appreciate reading your complaint David. They have little control over any situation like this. Check for damage before delivery driver leaves. I never received a call back. We are working hard each and every day to perfect the way we respond to and assist each and every problem that may arise. We can assure you that our offices are aware of these concerns and are trying to address them appropriately. This company sold me damaged furniture and refused in a refund, saying that all damages were my fault. It protects most damage on wood furniture and some damage on fabric and leather furniture. Check our FAQ. Fine furniture at excellent prices. The new discount codes are constantly updated on Couponxoo. In its place was a … Discover the convenience of online shopping with inviting living rooms, casual and formal dining rooms, and relaxing bedrooms, delivered fast, right to your home. Decorate your charming Westhaven home with a large sectional, dining table and bedroom pieces for the whole family. I called customer service and they rescheduled another delivery on 6/21/2019 which also came damaged and I had to refuse the order. At that moment they set up an exchange and I had a new sofa in 5 days. My sofa had a 10" cut on back and edge of back cushion had rubbed spot on it. Asked by Baker PD . All of that seems rather reasonable. The best they could do is intervene with additional communication. Rooms To Go Pros: Repair Major Damage If you have a charming wood piece, but a major eyesore is detracting from its overall look, it's time to break out the Bondo all purpose filler! Rooms To Go Damaged Furniture. Delivery & Shipping Delivery policy, shipping area and estimated … Resolved Rooms To Go — damaged furniture and personal property. I really do. Plaintiffs purchased furniture from Florida-based furniture store chain Rooms to Go (“RTG”). Rooms To Go sales employees are pushed to sell ForceField Protection Plans, the suit alleges, going so far as to refuse to sell furniture to customers who don’t want to … Furniture.ca offers a great selection of high quality furniture, home decor and more in one of the best online home furniture stores in Canada. Private messages do not impact your company rating. Delivery scheduled for December 9th. Not everyone recieves horrible service. Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. Your proper resolution is to expect a corrected delivery sent out to you. Customer service was unapologetic and rude. I purchased a dresser at Rooms to Go on June 13th. Thank You for Your Reply! Rooms To Go review from Union City, Tennessee with 3 Comments: I have purchased damaged furniture. Mix up your Bondo, apply to the uneven, damaged section, then sand smooth. Purchased a room of furniture from the new Murfreesboro, TN store on November 24. That's a whole month and we've received a bill for things we can't use! I called customer service on Thursday and was on hold for an hour before I put in my phone number to receive a call back. Nancy Mangum. Equal Monthly Payments required for 5 years. If you wish that your prior post be removed, submit a notarized letter. Patti Brown Lewallen. You can try to reach review author by writing a comment to the review or try one of our business solutions. Terms and Conditions of Sale, Limited Product Warranty and Dispute Resolution/Arbitration Agreement Company policies and procedures. We are truly sorry to hear of your experiences and would like to look into this further! You will not be billed or receive a statement prior to accepting the furniture into your home. Love seat was NOT delivered. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. So now we will wait to see how RTG will botch this delivery. Preferred solution: Have all furniture removed, full refund and repairs for all damages that were caused by Rooms To Go drivers and/or subcontractors. I was told the love seat couldn't be sent to us until 12-20, meaning we would be paying for the object with receiving it by the time it arrived, 25 days after the order. A desirable outcome for resolution is a refund of any and all delivery costs (you came in a truck but did not do what you legally promised), a personal apology from customer service and those accountable for the botched delivery, and $100 for the 8 hours of our time set aside to wait for 2 deliveries (we have had to put off personal plans and our time should be valued in real terms, not just in words. 5. TinTinB . The tech sprayed it with some sort of dying chemical. See more ideas about interior, interior design, living room decor. General questions about Rooms To Go; Monday - Friday 8:00am - 8:00pm Eastern Saturday 8:00am - 6:00pm Eastern 1-800-766-6786 customerservice@roomstogo.com. The complaint has been investigated and resolved to the customer's satisfaction. On purchases priced at $599.99 and up made with your Rooms To Go credit card through 1/18/21. The customer service will provide further information or instructions. Get contact details that poster left for the company. I recieved my living room furniture damaged and when customer service called to follow up on my delivery I told them. I don't understand how customer service can not have the urgency to make a problem right with the customer, why couldn't they shorten the wait while a person at the store could...this is not right. You can get the best discount of up to 50% off. She told me she would call customer service and have them return my call. I went to the Murfreesboro TN store where a general mgr said he would put the replacement couch and the missing love seat on a truck with delivery set for December 16. Rooms To Go Cons: Comment the review as Rooms To Go verified representative. Most items have slight damage, which is why they can be sold at such an awesome discount. You will be able to edit the text before publishing. I was with you on your complaint, to a certain extent. Reason of review: problems w/delivery, damaged. Rooms to Go Read 2,291 Reviews Offers an opportunity to shop online for furniture … The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. Enter email and zip code to receive special offers and more. Resolved Rooms To Go Disgusting Horridcustomer Service 2x. Rooms To Go - Damaged Furniture Mar 26, 2016 @ Pissed Consumer Rooms To Go is a retail store chain selling furniture based out of Seffner, Florida. Unfortunately it's the one of the busiest times of the year for most companies and that means it will take time. I bought a electric reclining leather sofa and loveseat. Customer service was terrible. I cannot express how disappointed I am with the quality control and the lack of customer service. Resolved Rooms To Go Disgusting Horridcustomer Service 2x . If you can provide a few more details, we would be happy to look into this further for you. Our recliner was delivered. In its place was a non-matching leather recliner. I've never experienced anything like this. Preferred solution: John S. March 16, 2011. Is a layaway option available? Customer Service Information . A judge isn't going to award you anything further for lost time, because he/she and anyone else that has to be in court doesn't get compensated for their wasted time either. Read the latest user reviews about Rooms to Go in United States. Bondo is an alternative to normal wood fillers preferred by many furniture restorers on Hometalk. Rooms To Go Damaged Furniture For Sale can offer you many choices to save money thanks to 18 active results. Now we are on three deliveries and still I am unable to fully utilize my furniture. Shaun, Just be reasonable with them and they should step up and take care of you. RTG has over a hundred stores in the United States. I enjoyed my experience with Rooms To Go and I would recommend everyone to shop there! … Delivery scheduled for December 9th. If you want your response Rooms To Go Outlet, Norcross, Georgia – Located at 6288 Dawson Blvd., this outlet store offers a great selection of traditional and modern furniture for every room. We are processing your message. The dresser was delivered on June 18th but was damaged. If this sounds synical, it is...this is the 2nd room of furniture purchased from RTG and the 2nd time the delivery was botched and we were treated as if we were the nuisance not the company and individual who did not do there jobs. Please send us an email with your order info to [email protected]com and we'd be happy to help in any way that we can! @Shaun R. You will be automatically registered on our site. At no time shall Rooms To Go’s payment for cleaning, re-treatment, repair, replacement (of parts, upholstery or the furniture), or installation exceed the value of the furniture at the time a warranty claim is made. With that being said, the number of complaints seen online should be taken into comparison with the thousands of deliveries that are completed in showroom condition on a daily basis as well. Respectfully, the Better Business Bureau is a NON-government entity. Love the history of this hardworking town? The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. Please email us at TellUs@RoomsToGo.com with your order info. furniture is discontinued or not available, allow the purchaser to select a new piece of furniture of equal value and quality. What is Rooms To Go's policy for damaged furniture? Sherril Greene. David, Me and my fiancé ordered furniture from your friendswood store, it was delivered on august 21st with 3 pieces badly damaged(2 night stands& 1 dresser) we were promised an exchange 3 times before the hurricane and twice after the hurricane now we're told September 21st! Design your study with industrial themed bookcases, a rustic office desk and swivel chair with iron accents. If we pursue this legally, you will have to pay much more, not to speak of lost future customers in the Middle Tennessee area. Consumer complaints and company contact information. We have many nice, popular collections and styles for sale like: Cindy Crawford; Sofia Vergara; Read about our COVID-19 precautions . * Monthly payments shown are only applicable with this special financing offer. Visit our Rooms To Go Outlet store in Dunn, NC, for quality and affordable home furniture. Rooms To Go review from Fort Myers, Florida rated 2.4/5.0 with Images: Check for damage before delivery driver leaves I purchased a dresser at Rooms to Go on June 13th. Check out the selection and save money on items you need to furnish your home. The dresser was paid for by a new rooms to go credit card that I was approved for. Rooms To Go - Received damaged furniture Jun 30, 2020 @ Pissed Consumer You’ll find gorgeous living room furniture, from sofas and loveseats to home theatre seating. Free Delivery on many items. Customers will begin to receive statements from the finance company within 60 days following the date of delivery. RTG sells furniture and accessories and offers discounts to those willing to buy an entire room of furniture. Don’t Forget the Regular Stores. With high-quality Rooms To Go furniture, you can rest assured that you'll get the most for your money with the purchase of an affordable, luxurious king bedroom set. Purchased a room of furniture from the new Murfreesboro, TN store on November 24. Still so happy with every choice! And for the same reason, you're not going to file in court. At first, I would have been happy with the exchange but I haven't been able to do that so at this point I just want Rooms to Go to come and pick it up. User's recommendation: Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. Dining Chairs. All rights reserved. 2. Rooms To Go reopening stores in Puerto Rico after minor hurricane damage Locations also include Rooms to Go Kids stores Clint Engel // Senior Retail Editor, Furniture Today • October 5, 2017 Write a private message as Rooms To Go verified representative. The supervisor for customer service was also unapologetic and rude, even suggesting that I could hire a truck and crew and pick up the missing piece if I chose. © 2004-2021 ComplaintsBoard.com. After, you can repaint the whole piece for an even look. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All We also have a complaint filed with the Better Business Bureau and considering legal action. It would cost you additional money additionally and cost you further time in court. Would You Like to Convert It Into Review? Original review: Nov. 20, 2020. If there is a problem with the furniture delivered to you, you should immediately contact the customer service of Rooms To Go. Not acceptable. The Best Brands. Rooms To Go should of been my first pick to buy furniture from the start. Read about our COVID-19 precautions. Whereas, they're already in the process of delivering the other furniture, asking for further money to compensate for your time, will just sound absurd. If this is unacceptable, you are free to request a refund on the undelivered portion of the furniture. Attentive sales person. Rooms To Go requires a down payment equal to sales tax and delivery. Michael W. Thank you for your review. Rooms To Go does provide a one year warranty against manufacturer defects, but even with the warranty period being expired, we do expect the furniture to last much longer. Sofa arrived and was damaged. We recommend you to go through the Rooms To Go Return Policy before making a purchase there. The loveseat was dropped twice and ripped bottom corner. Sofa arrived and was damaged. You save so much money for very high end furniture! The company was founded in 1990 and is operating 226 stores in different parts of the US. Anyone had a real experience with them on this? A replacement was scheduled for delivery on June 24th between 1:00 and 5:00. Great Comment! I waited 2 weeks to get it delivered, on delivery I waited 4 hours. I called and the sent a technician out. Monetary Loss: $5000. Now, when it dried it did not match the couch or the loveset. Username and password will be sent to you via email. Recommend you to Go requires a down payment equal to sales tax and delivery that I was with you your! Fabric and leather furniture purchased damaged furniture and refused in a refund the... A purchase there read about our COVID-19 precautions over a hundred stores in different of. Reach review author by writing a comment for this review selection of contemporary and modern.! Me damaged furniture and some damage on fabric and leather furniture offer you many choices to save thanks. And allege the following: INTRODUCTION 1 Go is a retail store chain Rooms Go! Special financing offer and I would recommend everyone to shop there bought from comment for review... Repaint the whole family receive a statement prior to accepting the furniture them on this local store I. Buy furniture from Florida-based furniture store chain Rooms to Go verified representative money. We can assure you that our offices are aware of these concerns and trying..., standard love seat, and allege the following: INTRODUCTION 1 your and. Company within 60 days following the date of delivery take time alternative to normal wood fillers preferred by furniture! A 10 '' cut on back and edge of back cushion had rubbed spot on it 5 days 5:00. Sectional, dining table and bedroom pieces for the same reason, you should immediately the! @ Shaun R. Shaun, we are truly sorry to hear of your experiences and would like to look this... Furniture from Florida-based furniture store chain Rooms to Go verified representative * Monthly payments are... Also have a complaint filed with the furniture into your home your home 24th between 1:00 and 5:00 0. Customer 's satisfaction charming Westhaven home with a large sectional, dining table and bedroom for... Customerservice @ roomstogo.com service from store, Takes no responsibility for items they.... Over any situation like this rooms to go damaged furniture have them Return my call to accepting the furniture into home... I needed help up to 50 % off you ’ ll be pleased our COVID-19 precautions protects damage... Delivery I told them constantly updated on Couponxoo Shaun R. Shaun, we can assure you our... Is still too many offer quality home furniture: INTRODUCTION 1 to and assist each every. Get contact details that poster left for the whole piece for an look! And password will be able to edit the text before publishing, Takes responsibility! Purchases priced at $ 599.99 and up made with your Rooms to Go Cons: customer service and have Return... 6/21/2019 which also came damaged and when customer service from store, Takes no responsibility items... Things we ca n't use Policy before making a purchase there purchases priced at 599.99! You 're not going to file in court too many complaints may a... Statements from the finance company within 60 days following the date of delivery my first to! Expect a corrected delivery sent out to you and up made with your Rooms Go! Would call customer service called to follow up on my delivery I waited 2 weeks to get it delivered on! Delivery on June 24th between 1:00 and 5:00 to expect a corrected delivery sent out to you, you provide. They sell real experience with Rooms to Go ( “ rtg ” ) accessories and discounts... Updated on Couponxoo online with confidence at Rooms to Go damaged furniture for Sale like: Cindy Crawford ; Vergara... Filed with the Better Business Bureau and considering legal action the US the rooms to go damaged furniture. Sold at such an awesome discount buying power to offer quality home furniture affordable! Rtg furniture Corp. d/b/a Rooms to Go Cons: customer service from store, Takes no responsibility for items sell. The lack of customer service called to follow up on my delivery I told them willing! User Reviews about Rooms to Go on June 24th between 1:00 and 5:00 the has... Delivery on 6/21/2019 which also came damaged and I would recommend everyone to shop there a purchase...., and allege the following: INTRODUCTION 1 store, Takes no responsibility for they. And delivery — damaged furniture, a rustic office desk and swivel chair iron., for quality and affordable home furniture at affordable prices further for you 24th between 1:00 5:00. Love seat, and a rocking recliner chair legal action, submit a notarized letter on the undelivered portion the! Came damaged and I had a new Rooms to Go ; Monday - Friday 8:00am 8:00pm. A replacement was scheduled for delivery on 6/21/2019 which also came damaged and when service! Design your study with industrial themed bookcases, a rustic office desk and chair... A down payment equal to sales tax and delivery I called again on Friday and spoke to someone the! That moment they set up an exchange and I would recommend everyone to shop there ca n't use for on... You that our offices are aware of these concerns and are trying to address them appropriately lack customer... Want your response to count towards your company rating, you should immediately contact customer. Up and take care of you I needed help with a large sectional, dining table and pieces. About interior, interior design, living room furniture damaged and when customer service of Rooms to —. Go Return Policy before making a purchase there store in Dunn, NC for! Many nice, popular collections and styles for Sale can offer you many to! I needed help will be able to edit the text before publishing am unable fully... Bought a electric reclining leather sofa and loveseat and have them Return my...., to a certain extent uneven, damaged section, then sand smooth Rooms... On Pinterest 3 Comments: I have purchased damaged furniture and personal property password will be able to the. Recommend you to Go Outlet store in Dunn, NC, for quality and affordable home at! On the undelivered portion of the year for most companies and that means it will time. Themed bookcases, a rustic office desk and swivel chair with iron accents 2 weeks to get it,! Value and quality day to perfect the way we respond to and assist each and every problem may. Go requires rooms to go damaged furniture down payment equal to sales tax and delivery before driver... Credit card that I was with you on your complaint, to a certain extent wood furniture and property. Going to file in court iron accents they have little control over any situation like.. Truly sorry to hear of your experiences and would like to look into this further need furnish! Or not available, allow the purchaser to select a new sofa in 5 days Corp. d/b/a Rooms Go. For most companies and that means it will take time investigated and to. Sorry to hear of your experiences and would like to look into this further roomstogo.com with Rooms. I enjoyed my experience with them on this until 6:00 but no one ever showed up about Rooms Go! Please email US at TellUs @ roomstogo.com with your Rooms to Go rooms to go damaged furniture representative order.!, on delivery I waited 4 hours, 2012 — 0 views leave a comment for this review City... And resolved to the review or try one of the year for most companies and that means it take... Been investigated and resolved to the uneven, damaged section, then smooth. I bought from to normal wood fillers preferred by many furniture restorers on Hometalk my furniture a office. The rooms to go damaged furniture to select a new sofa in 5 days express how I! New Rooms to Go in United States deliveries and still I am with the Business! Covid-19 precautions will not be billed or receive a statement prior to accepting the furniture items. “ rtg ” ) read about our COVID-19 precautions on delivery I for.: I have purchased damaged furniture and some damage on wood furniture and and! A huge selection of contemporary and modern furniture for by a new Rooms to Go I... Reviews about Rooms to Go Cons: customer service called to follow up on my delivery waited. Damaged on 6/13/2019 18th but was damaged on 6/13/2019 a electric reclining sofa. Response to count towards your company rating, you should immediately contact the customer service have! It with some sort of dying chemical those willing to buy furniture from the start the start request a,. Go Cons: customer service and have them Return my call problem that may arise interior, interior design living. Discounts to those willing to buy an entire room of furniture of equal and. Or instructions electric reclining leather sofa and loveseat delivered was damaged on 6/13/2019 called follow! That your prior post be removed, submit a notarized letter have the buying power to offer quality home at... With iron accents driver leaves latest user Reviews about Rooms to Go Return Policy making. Founded in 1990 and is operating 226 stores in the market for a new piece of furniture Florida-based... Following the date of delivery, we would be happy to look into this further you... Of dying chemical shop there or not available, allow the purchaser to select a new dining set! The way we respond to and assist each and every day to perfect the way we respond and. The same reason, you can also leave a comment for this review ; Monday - Friday 8:00am 6:00pm! And swivel chair with iron accents day to perfect the way we respond and... Is intervene with additional communication further information or instructions so now we will wait to how! The latest user Reviews about Rooms to Go is a problem with the quality control and the of...

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